Jobs In MCB... July 2021

Contact Center Executive

Job Description:

 

Answer incoming customer phone calls and take proper action for each call 

Perform basic account maintenance activities and exploited bank policies to 

solve customer’s issues To endure that the highest level of quality customer 

care is delivered and all problem frequencies are reported and highlighted 

Achieve established standards for call handling quality, Sales and productivity Capture customer’s data as per defined standard operating procedures Attend mandatory training sessions to stay updated on product or company policy 

changes. Maintain customer satisfaction ratings based on explicit criteria set 

forth by the company Utilizing software, databases, scripts, and tools 

appropriately.

Positive Approach, goal-oriented and good team player

Certify compliance with all company/client policies, procedures and 

practices.

Experience

 

Fresh

 

Education:

 

Minimum Bachelor degree

 

Location:

 

Islamabad, Karachi, Lahore

 

Skill Required:

Excellent interpersonal communication skills

Excellent listening skills

Problem Solving Expertise

Strong computer abilities

High level of professionalism

Flexible in working

Last date for submission of application is August 09, 2021