Contact Center Executive Job Description: Answer incoming customer phone calls and take proper action for each call Perform basic account maintenance activities and exploited bank policies to solve customer’s issues To endure that the highest level of quality customer care is delivered and all problem frequencies are reported and highlighted Achieve established standards for call handling quality, Sales and productivity Capture customer’s data as per defined standard operating procedures Attend mandatory training sessions to stay updated on product or company policy changes. Maintain customer satisfaction ratings based on explicit criteria set forth by the company Utilizing software, databases, scripts, and tools appropriately. Positive Approach, goal-oriented and good team player Certify compliance with all company/client policies, procedures and practices. Experience Fresh Education: Minimum Bachelor d...